REFUND POLICY

  • We make every effort to ensure that these goods and services and their potentialfor our customers are adequately portrayed by drwhitehat.com. 

  • drwhitehat.com is dedicated to offering high quality goods at competitive rates to our customers. 

  • The Product Key is currently only distributed via email. We will process your order after your purchase has been accepted. Usually, orders are handled within one (1) hour, but delivery could take as long as twenty four (24) hours. We will give you a confirmation email with your product key at the email address you given on our order form once your order is completed.

PLEASE NOTE: Once shipped via email, the product key comes under “DIGITAL PRODUCT” it cannot be returned because it is not a physical product that can be re-sold to other consumers, so No Refund” is a concern, but we have a Refund Policy for our customers and they are us:

No Refund in the below cases:

  • Without reading the full product summary, the customer places the wrong order and the product key has already been delivered by email. 

  • Due to weak internet access, purchasers struggle to download the software. 

  • Owing to a lack of technical expertise, customers do not download and install the app. 

  • Product Key does not work on the computer system of buyers, so drwhitehat.com will issue new Product Key via email in a specified period of time, Buyer must submit Full-Screen Screenshot including Error Window, Current Date and Time and mail it to drwhitehat22@gmail.com

  • Buyers have only 7 days from the date of purchase to notify us of a failure to trigger the product key, and no new product key will be given under any circumstances after 7 days from the date of purchase.

Refund in the cases below:

If drwhitehat.com fails to deliver the Product Key via email, repayment will be given, then automatic repayment will be processed.

Time for Refunds:

Initiating the refund can take up to 1-2 business days. If the refund is accepted, the transfer of the refund sum to their Payment Source (Credit/Debit Card, Bank Account or Wallet) from which the payment was made will take 2-4 business days depending on the buyer’s bank or service provider.